Privacy Policy
Your personal data is important to us and we do everything we can to protect the information you share with us.
Privacy policy
Procella Limited protects your privacy. This privacy policy, together with our general terms and conditions and cookie policy, explains how we handle your personal data, your privacy rights and different choices you have regarding our use of your personal data.
Last updated: 10.10.2024 Version: 2.5
Contents
- 1. Data controller and data protection officer
- 2. Categories of information and the purpose of our processing
- 2.1. Information you provide
- 2.2. Information necessary for you to be able to use our services
- 2.3. Information used for marketing
- 3. Sharing of Information
- 3.1. Sharing of your personal data within the group
- 3.2. Sharing of your personal data with third parties
- 4. Transfers of personal data outside the EU
- 5. Miscellaneous
- 5.1. Social media platforms
- 5.2. Links to other websites
- 5.3. Surveys and contest
- 5.4. Reviews
- 5.5. Prize notifications and leaderboards
- 6. Storage of information
- 7. Security
- 8. Your rights
- 9. Notice of changes to our Privacy Policy
- 10. Contact details
1. Data controller and data protection officer
Procella Limited determines the purposes and means of the processing of your personal data and is therefore the data controller in accordance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“GDPR”).
If you have any questions or complaints regarding our use of your personal data, you can contact our data protection officer ("DPO") at dpo.global@mobilebet.com. You can also contact our customer service through live chat or email at support.global@mobilebet.com.
The entire player's gambling history is available upon request. Such a request has to be made to our data protection officer ("DPO") at dpo.global@mobilebet.com.
2. Categories of information and the purpose of our processing
2.1. Information you provide
We may process information that you provide to us to comply with our legal obligations (including, but not limited to, relevant gambling legislation and money laundering regulations). This type of processing is necessary to comply with applicable laws. The following forms of personal data may be processed:
- Your social security number;
- Contact information such as name, date of birth, address, email address, telephone number;
- Official documents such as passport or ID, which may include a photo of you;
- Communication history, for example your communication with our customer support through email or live chat;
- We may also process anonymized behavioural information and share it with third parties to counter gambling addiction-related problems;
- Other information we need to comply with our legal obligations.
We reserve the right to confirm your personal data without prior notice and without giving a reason. This is due to regulatory obligations that require us to confirm your identity, and is carried out by retrieving your national identification number through a third party if you do not provide it yourself. You have the right to object to this type of verification. This can be done by contacting our customer support via live chat or at support.global@mobilebet.com. Your account will then be closed in accordance with our general terms and conditions.
2.2. Information necessary for you to be able to use our services
We may process information that we need in order to provide you with our services. Our legal basis for the processing of this personal data is to fulfill our contract with you regarding the performance of our services. The following types of personal data may be processed:- Username, IP address, browser type, demographic information and geolocation information from your device and/or hardware, referring/exit pages, and operating system;
- Device ID, installed software, cookies and information from ongoing games;
- Financial information and payment information such as credit card number, name of cardholder, credit card expiry date, cardholder's address, name of bank and bank account number.;
- Other information needed to provide our services.
2.3. Information used for marketing
We may also process information to deliver marketing information. Our legal basis for the processing this type of personal data is a legitimate interest in marketing our products and services to fulfil our commercial and business objectives. This form of information processing will not be carried out in a way that violates your personal rights. The following types of personal data may be processed:- Information associated with your subscription to our email updates, such as first name, last name and email address; and
- Information related to your subscription to our phone list, such as first name, last name and phone number.
- Opt-out from marketing: You can update your preferences and settings at any time in "Update settings" under "My account" on our website, or contact our customer support via live chat or at support.global@mobilebet.com.
3. Sharing of Information
We may share your personal data with other companies that belong to the same group as Procella Limited, that provide services to you on our behalf, that provide services that help us provide our services and/or help us with our business operations, and with other actors as part of our work to fulfil our legal obligations. In addition, we may share personal information if we enter into a merger, acquisition or sale, as customer information is usually included in a sale or transfer. If this happens, you will be notified by e-mail and/or via an update on our website. We have contractual relationships with all these companies to ensure that your personal data is always treated confidentially, is protected with appropriate security measures, and prevents these companies from using your personal data for their own purposes.
3.1. Sharing of your personal data within the group
We may share your personal data within our group of companies for the following purposes: - To provide you with customer support and respond to questions and complaints;
- Investigation, prevention and prosecution of offences;
- To fulfill our legal obligations to the licensing and regulatory authorities, in addition to fulfilling our obligations under applicable laws and relevant authorities in other jurisdictions;
- To establish, exercise and defend our legal rights;
- When we believe, in good faith, that sharing your personal information is necessary to defend your rights, your safety or the safety of others, to investigate fraud, or to comply with a government request;
- Enable us to offer help and support for gambling problems and addictions;
- To provide you with secure access to our online platform and maintenance of our website;
- Respond to your access requests and answer your GDPR-related questions;
- If you have already given your permission, or we consider it reasonable and necessary. In that case, the legal basis for the processing is a legitimate interest and the processing will not be done in a way that infringes your personal rights or freedoms;
- Assess and analyze marketing strategies and trends, and market research and training.
- To administer offers and promotions; and
- Manage payouts and process payment-related requests.
3.2. Sharing of your personal data with third parties
We may share your personal data with third parties for the following purposes:- To offer you products and/or services.
- When required by applicable law, such as a court order or similar legal process.
- To fulfill our legal obligations to licensing and regulatory authorities, as well as to fulfill our duties under applicable laws and relevant authorities in other jurisdictions;
- When we believe, in good faith, that sharing information is necessary to protect our rights, protect your or others' safety, investigate fraud, or comply with a government-mandated request.
- To establish, exercise or defend our legal rights;
- To provide you with our services;
- With external auditors;
- When we work with third parties to identify instances of match-fixing;
- In some cases, we have a statutory duty to verify your identity using third-party providers with whom we share your personal data and receive personal data from. We have the right to make decisions based on the information these services provide. This sharing of personal data may involve sending personal data to countries outside the EU/EEA.
4. Transfers of personal data outside the EU
Your personal data may be shared with countries outside the EU/EEA. In such cases, we take all reasonable legal, technical and organizational precautions to ensure that the degree of protection for your personal data maintains the same level as in the EU/EEA. This is done, among other things, by using standard contract clauses or binding corporate rules. We only enter into contractual relationships with third parties that guarantee a comparable standard for data protection as in EU/EEA countries.
5. Miscellaneous
5.1. Social media platforms
If you choose to communicate via social media, the information you share with us will be associated with your personal social media account. These social media platforms have their own privacy rules. You must contact them directly to exercise your rights, or request that communications between you and us be deleted from the relevant platform.
5.2 Links to other websites
Our service contains links to other websites. These websites may have privacy practices that differ from ours. If you provide personal information to these sites, your information will be subject to their privacy policies. We encourage you to thoroughly read the privacy statements of all websites that you visit.
5.3. Surveys and contest
We may occasionally give you the chance to take part in competitions or surveys on our website. If you participate, we may in some cases request certain forms of personal information. Participation in these surveys or competitions is entirely voluntary, and it is up to you to choose whether you want to share personal information or not.
5.4. Reviews
We share testimonials/comments/reviews from our customers on our website. They may contain personal data. We collect consent by e-mail before we publish such reviews. To request to have your personal information removed from testimonials, comments or reviews, please contact us at at support.global@mobilebet.com.
5.5. Prize notifications and leaderboards
We can publish profit announcements, executive speeches and similar information on our site. For reasons of anonymity, your name will be withheld. These alerts and messages may be related to specific games and/or promotions. Please read our terms and conditions, and/or campaign-specific terms and conditions, for further information. If you wish to complain about this or reduce the amount of information disclosed, please contact us at support.global@mobilebet.com.
6. Storage of information
We store your personal data for as long as we need to achieve the purpose of the processing, or as long as we are required to store the data by applicable legislation. When we no longer need your personal data to fulfil the purpose or the statutory time limit has expired, we will delete your personal data. It is possible that we will process your personal data for statistical purposes. In such cases, we will anonymize the information so that it can no longer be linked to you. If you would like us to close your account, please contact us at support.global@mobilebet.com. Once your account has been closed, we will retain your personal data if this is necessary to fulfil our legal obligations, resolve disputes or maintain our agreements.
6.2 Gambling history
The player’s immediate gambling history up to the previous 365 days can be immediately accessed under the ‘Wallet’ section. The entire player’s gambling history is available upon request. .Such a request has to be made to our data protection officer ("DPO") at dpo.global@mobilebet.com.
7. Security
We aim to achieve the highest possible level of security and privacy, and we take the security of your personal information seriously. For us, it is very important that you feel confident about our processing of your personal data, and we take the necessary precautions to protect your personal data from unauthorized access and other unauthorized processing. In order to achieve a high level of security, we implement appropriate organizational, technical and physical measures.
8. Your rights
You have the following rights regarding the processing of your personal data:
- Right of access: you can request to know whether we are processing personal data about you and request a copy of such data.
- Right to rectification: you can request to have your personal data corrected. The easiest way to do this is to make the necessary changes in the "My Account" section;;
- Right to object: you can object to our processing of your personal data.
- Right to restriction: you can, in certain cases, request the restriction of our processing of your personal data;
- Right to withdraw your consent in cases where our processing of your personal data is based on your consent;
- Right to data portability: you can request that we transfer your personal data to another controller. You will then receive your personal data in a structured, frequently used and machine-readable format;
- Right to deletion: you can request that we delete your personal data. Although you have the right to have your personal data deleted, in some cases we cannot delete all information in its entirety. This is due to statutory obligations to store certain personal data for a specific period of time;
- Right to complain to a supervisory authority.
9. Notice of changes to our Privacy Policy
We may update this privacy policy to reflect changes in our information processing practices. If we make significant changes that will significantly affect your rights, we will notify you or announce this on our website before the changes take effect. We also encourage you to periodically review these guidelines for updated information about our privacy practices.
10. Contact Information
If you have any questions about this privacy policy, or would like to contact us about how we process your personal data, please email our data protection officer at dpo.global@mobilebet.com, or write to us: Procella Limited Att: Data Protection Officer 3rd Floor, Spinola Park, Triq Mikiel Ang Borg St Julians, SPK1000 Malta.